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Lessons from the Western Mortgage Crisis: implications for starting and managing mortgage businesses in other countries Cost: $4,500 The purpose of this Research White Paper is to explain: The strategic weaknesses that caused the crisis, and that made the crisis worse once it began The aspects that have become crucial for successful mortgage lending How to build and manage a successful mortgage business
Cost: $4,000 The purpose of this Research White Paper is to: Explain the commercial importance of effective retention activity in the FS sector Identify the ways in which retention efforts typically fail Highlight best retention practice in analytical methodology, product development, acquisition strategies and customer contact strategy
Cost: $3,000 The purpose of this Research White Paper is to: Identify the areas where mortgage operations typically lack efficiency Highlight best operational practices, production throughput and resource levels Examine lenders ability to manage capacity planning and volume surges Explain how to achieve linkages with organisational priorities Identify the most effective means of establishing cross-departmental linkages
Cost: $4,500 The purpose of this Research White Paper is to: Explain the process of innovative New Product Development Demonstrate product development techniques from other business sectors Explain the product management processes of greatest importance in FS
Cost: $4,500 The purpose of this Research White Paper is to explain: The most effective way to build a Management Information function How to build Key Performance Indicators that monitor and control business performance How to make sure that MI and KPIs are used properly by the business Customer Relationship Management: how and why to implement CRM effectively Cost: $4,000 The purpose of this Research White Paper is to: Explain the commercial importance of effective CRM activity in the FS sector Identify the ways in which CRM installations typically fail Explain the key lessons in implementing CRM profitably
Cost: $4,000 The purpose of this Research White Paper is to: Explain the commercial importance of effective segmentation in the financial services sector Identify the ways in which segmentation efforts typically fail Highlight best practice in analytical methodology, segmented proposition development, channel utilisation and company-wide mobilisation of segmentation practices
Cost: $4,500 The purpose of this Research White Paper is to: Explain the commercial importance of effective data mining in the FS sector Identify the ways in which data mining efforts typically fail Highlight the most effective ways to select software, use analytical methodology, and create value for the business
Cost: $4,000 The purpose of this Research White Paper is to: Explain the commercial importance of effective cross-selling in the FS sector Identify the ways in which cross-selling activities typically fail Identify the most effective ways of managing sales staff, marketing processes and customer communication, and focusing the organisation on profitable cross-selling
Cost: $5,000 The purpose of this Research White Paper is to: Explain the commercial importance of effective distribution channel choices Identify the key advantages and most effective approaches to the main channels Explain the process for selecting and evaluating a coherent multi channel strategy
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