Middle managers 

A major part of our consulting activity involves the transfer of best practice in effective and profitable retail banking.  This can also be done in a training environment, where we work with one or a number of key middle managers to teach best practice, and enable these managers to lift the performance of their own team. 

Our middle manager training covers best practice in banking product development, segmentation and innovative proposition development, management information, customer contact strategies, retail customer demands, multiple channel delivery, operational efficiency, stakeholder management, team building and performance metrics. 

Leadership development 

We carry out leadership development programmes for managers and team leaders.  Our leadership programmes are all behavioural based, and as members of the British Psychological Society we are licensed to deliver a number of accredited interventions such as SHL and Myers Briggs. 

Our development courses focus on developing delegates’ understanding of their leadership style, developing high performance teams, creating and sustaining high performance cultures, building talent and capability, building an effective operating plan and leading with authenticity. 

In-house workshops 

We also deliver accelerated courses in sales practices, in the creation of a customer-focused culture, and in all of the above areas in the context of one or two day workshops.  Although this allows for less individual staff engagement, it allows an entire team access to the outlines of our best practice, and can be a rapid (and effective) way of bringing best practice into the organisation. 

Introduction to banking 

For banks seeking to build their own talent by hiring managers from other sectors, or by hiring promising individuals just beginning their careers, we provide wide-ranging introductory courses.  Our courses are intended to introduce delegates in an engaging way to the basic practices and competencies of banking.  The purpose is to allow new recruits to arrive with a level of comfort and understanding in what is sometimes seen as a highly technical business sector.