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What Mungo Dunnett Associates delivered Brief
analytical study of the client base, to indicate those clients generating the
bulk of the profit and those which were not being cost-effective Rationalisation
of the client base, through the introduction of a combination of fee-based and
hourly-based tariffs Identification
of those clients most important to overall profitability, and instigation of
more rigorous contact strategy for these.
Effort to be focused in this area, as a result of the additional time
freed up from lower-value clients. Recommendations
for specific targeting of the local mortgage market involving remortgages,
buy-to-let and equity release A
suite of personalised, ‘single message’ communications, to take the place of
generic company brochure, newsletters and website message Recommendations
for specific targeting of local businesses with investment seminars and advice
clinics Instigation
of much more active programme of local business networking to drive reciprocal
referral business Process
improvements to the structure and daily operations of the business, including
the exit of some admin-based staff and additional resource brought in to focus
on client contact Instigation
of more formal meeting and action policy, replacing previous sporadic Partner
meetings with regular sessions intended to make decisions and to check on the
progress of previously initiated activities Specific
responsibility for administrative and management areas of the business delegated
to each of the Partners respectively, replacing previously ill-defined
management responsibilities Assessment
of strategic options regarding mortgage regulation, with recommendation |
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Mungo
Dunnett Associates Home Page |
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