Mungo Dunnett Associates: Management and Marketing Consultancy

Chartered Surveyors

Key Benefits

Created robust management information that indicated the profitability of client work, the most valuable clients, and the clients and activities that were at break-even or below.

Improved the business efficiency of the practice. Addressed the ‘meetings culture’, improved internal communication, and changed the focus from ‘being busy’ to ‘being profitable’.

Improved the internal structure of the practice. Identified key tasks for senior members, and ensured that these were monitored and delivered.

Created better ongoing communication with clients, reducing dependency on time-intensive networking for ‘second tier’ clients, and bringing in relevant, regular communications to differentiate the practice from lower-priced competitors.