Mungo Dunnett Associates: Management and Marketing Consultancy

Debt Management

Key Benefits

To sustain service levels and increase customer numbers: recommendations for new capabilities in retention and churn management, lead generation, marketing collateral, marketing processes and customer care

Specific means of acquiring customers at a significantly lower cost than currently

Specific means of retaining customers for longer – so creating substantially greater profitability and reducing the company’s dependence on new business

Improved positioning of the company in a competitive but controversial market

A robust understanding of their products’ profitability

A wider product portfolio to fit and optimise the company’s new positioning

Reduced servicing costs through improved processes