Mungo Dunnett Associates: Management and Marketing Consultancy

Process Improvement

Key Benefits

Effective process improvement brings dramatic improvements to businesses. Typical benefits we have seen are:

1) Shorter cycle times and increased throughput

2) Reduced effort

3) Improved customer satisfaction

4) Improved internal communication: better awareness of what is being done across the company
5) New relationships between departments
6) Simplified procedures: reduced duplication of effort
7) Improved sense of personal ownership
8) Improved morale
9) Better streamlined roles and responsibilities
10) Lower cost structure and improved cash flow

Process improvement need not be unpleasant or ‘police-oriented’ – it simply gives people a sense of control and structure, for which staff in inefficient environments are nearly always thankful.