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Key Benefits Identifying
sources of internal tension and inefficiency – or confirming that all
is indeed as it appears to management already Benchmarking
the company’s progress as it implements internal changes Understanding
how the key stakeholders (staff and clients) prefer the company to operate –
and acting on this information in the knowledge of where profit is
already being created Linking staff satisfaction to customer satisfaction – and straight to the bottom line
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Mungo
Dunnett Associates Home Page |
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