Mungo Dunnett Associates: Management and Marketing Consultancy

I was delighted with the work you did for us. It made a significant contribution to our strategy.

Andrew Robinson, Director of Current Accounts & Savings Operations, Alliance & Leicester

Mungo’s team drilled right into the heart of our current practices. The work highlighted that we were already performing well above our peers for customer retention, and the recommended improvements were able to take us up to a new level.

Brian Morton, Sales & Marketing Director, Dunfermline Building Society

He really has a good understanding of the wide range of issues affecting Banks and Building Societies, and can provide valuable insights in up to date best practice and problem resolution. Mungo is one person I would have at the top of my list to speak to.

David Grant, Sales Director, Stroud & Swindon Building Society

Very knowledgeable and conveyed a deep understanding of financial organisations and what needs to be delivered. Mungo is energetic, engaging and effective.

Jon Foster, Head of Service, Cambridge Building Society

Working with Mungo is to receive a very honest and down-to-earth appraisal of where you are as a business, followed by practical and pragmatic solutions to move you forward. He has been instrumental in assisting and crystallising a number of our strategies – borrower retention, database marketing, and process and development reviews. He has a great team around him and their passion for improvements to the customer experience is refreshing and engaging. We have reaped many benefits from our engagement with them.

Richard Hornbrook, Chief Executive, Chelsea Building Society

I have watched the remarkable growth of Mungo Dunnett Associates since its inception four years ago. He has put together an outstanding team of top quality financial services experts and has established a reputation that is absolutely second to none in the Home Loan space. His ability to challenge management to think the unthinkable is really outstanding. A real success story.

John Wright, Ex-CEO, Clydesdale and Yorkshire Banks

Mungo had not only an excellent understanding of the mortgage market and its dynamics, but also an ability to understand the operational and logistical constraints of putting a programme into place within a large business with multiple simultaneous priorities. In short – he talked a lot of sense.

Head of Strategy, leading UK mortgage lender

I have found that MDA are able to provide a powerful mix of specialist industry insight, high calibre people, and a refreshingly ‘tell it as it is’ approach. The result is interventions which help to cut through the noise, are practical and add value.

Roger Hattam, Managing Director, Retail and Marketing, Bradford & Bingley

Mungo’s team helped us gain greater insight into our customer base, and we are now developing and leveraging that knowledge. He also provided a healthy challenge to our thinking on borrower retention.

Ian Rowling, Chief Executive, Nottingham Building Society

The CML has commissioned Mungo Dunnett and his team to run a variety of workshops for members over the last 18 months, which have been extremely well received. Their enthusiastic and thought-provoking approach to the issues around sales, marketing, branding, customer retention and service challenge lenders to take a fresh look at many accepted wisdoms. And we were so impressed, we invited Mungo to lead an in-house workshop for CML staff.

Michael Coogan, Director General, Council of Mortgage Lenders

Early work with Mungo enabled me to develop a comprehensive borrower retention strategy, and later work ensured that this strategy was successfully implemented. Mungo is great at challenging preconceptions, has an in-depth knowledge of the industry and a no nonsense approach – which is very refreshing.

Rosie Grant, Business Retention Manager, Co-operative Bank

Mungo is a man for whom the word "remarkable" was clearly created. He has a name that is as rare as hen's teeth but he also manages to combine being an attentive listener with a quick analytical brain and a genuinely creative approach to finding solutions. This is remarkable enough in itself but he wraps it all up with an explosive enthusiasm. He is a joy to work with and is never short of stimulating.

Harry MacAuslan, Deputy Chairman, J. Walter Thompson Company Ltd

Totally focused on doing things that make a difference to the business. His energy is exhausting, his integrity refreshing and his commitment outstanding.

Nick de Bois, Chief Executive, Rapier Design Group